When your renewal is unsuccessfully processed, the subscription will be put into a past due status. You will receive periodic emails notifying you that we are unable to renew the account where a billing update link will be provided. Check here to see how to update billing step by step.
While your account is past due it will be on hold from any shipments but will not be canceled until final failed payments. Depending on the type on decline, the billing system will periodically attempt the renewal across a 30 day period for that month payment if the subscription remain active.
If prior to the 20th at 12PM EST the account is successfully renewed, you will be processed any applicable boxes asap. All subscriptions with a successful renewal after the 20th at 12PM EST will still be eligible for that month's box and will be moved back to an active status to be renewed for the following month's box. Once the box is processed, a tracking notification will be sent.
If your subscription is past due and you would like to cancel, please contact our support team to have the cancellation processed. or you can simply login and cancel yourself. Please note: if your subscription was past due and you did not cancel it, the billing system will assume you still want to keep subscribing to the box and will try to bill you for the following month box until cancellation.