You may return your orders within 7 days upon receiving the item, if one of the following situations applies to the item that you received,
(EsianMall will be responsible for the return shipping cost and will refund qualified returns.)
1, Goods were damaged while shipping.
2, Goods received are different from what was ordered.
3, Goods are not qualified or expired.
- ALL SUBSCRIPTION BOX
We do not accept any return subscription boxes, but if you do not like it, Users can cancel and pause the service at any time before their upcoming billing day. upcoming billing day is indicate in the 'My Account'-----'My Subscription' and also 'My Account'-----'My Subscription'----'Edit' page User must cancel their subscription before next billing day for each period in order to avoid billing of the next period’s Service fee to their chosen payment method. Otherwise, User will be billed again on their billing payment date and will receive the next month's box..
- About Cosmetic Products:
Returns regarding to allergies because of sensitive skin are not acceptable. Please read the ingredients and instruction of the product
carefully before ordering. We will pay for return shipping fees only if the products are expired orare damaged while shipping. Any cosmetic
products that are open or damaged cannot be returned.
- About Food Products:
Generally, EsianMall does not accept any returns for food products. If you have any question about the food quality, please contact our
customer service. Returning food products because of damage occurred during shipping,for example, candies or chocolates are melted,
the package of the product is deformed, etc., is not acceptable.
- About Electric Appliances:
All electric appliances come with a one-year guarantee. If there is a quality issue within 30 days upon receiving the product,
EssianMall will refund your money.
- Return Procedures
Applying for a return
Send an E-mail with the information about the returned items, as well as pictures, along with the description of the reason for the
returned goods to firstname.lastname@example.org within 7 days upon receiving the package.
Customer Service Confirmation
We will either Email or call you to verify the return information. You will receive a confirmation E-mail if your return application is accepted.
Sending the Return Package Back
Please ship all return packages to the following address:
Department of Returning Service
86 Lackawanna Avenue, 215, Woodland Park, New Jersey, 07424
EsianMall will only be responsible for the returning cost based on specific circumstances.
When EsianMall receives your package, you will receive an E-mail regarding the refund. Related reward points will be deducted if the item is returned.